About The Company

FM is a leading global insurance provider specializing in comprehensive risk management solutions across various industries. With a strong presence in the Asia Pacific region, FM is committed to delivering exceptional service and innovative insurance products tailored to meet the unique needs of its clients. The company prides itself on its dedication to integrity, professionalism, and fostering long-term relationships with clients, partners, and employees alike.

FM’s extensive experience and industry expertise position it as a trusted partner for organizations seeking reliable insurance coverage and claims management services.

About The Role The Asia Pacific Division of FM is seeking a highly skilled Claims Adjuster to join our team based in Mumbai, India. Reporting directly to Benjamin Lin, Vice President, Operations Claims Manager, the successful candidate will play a vital role in managing large and complex property and business interruption claims within the region. This position involves investigating, negotiating, and settling claims with a focus on delivering prompt and fair resolutions.

The Claims

Adjuster will be responsible for developing and maintaining strong relationships with clients, ensuring their needs are met with professionalism and expertise. The role requires a proactive approach, excellent negotiation skills, and the ability to work effectively under pressure, often involving extensive travel at short notice.

Qualifications

Applicants should possess the following qualifications:

- Bachelor’s Degree or equivalent in a related discipline, preferably in engineering or a similar technical field.
- Between 5 to 8 years of experience in the insurance industry,



specifically in claims management.
- Exceptional written and verbal communication skills in English, with the ability to articulate complex information clearly and professionally.
- Proven ability to develop and sustain strong relationships with clients and stakeholders.
- Excellent organizational and time-management skills to handle multiple claims efficiently.
- Willingness to travel extensively within the Asia Pacific region, often at short notice.

This role may be offered at different grade levels depending on the candidate’s experience, skills, and business needs. The selected candidate may undergo on-the-job training, including a potential secondment to either London Operations or Asia Operations for up to one year. Responsibilities The Claims Adjuster will be responsible for a diverse set of tasks, including but not limited to:

- Investigating claims thoroughly by gathering relevant information, inspecting property damage, and assisting insured clients in loss mitigation activities such as salvage, restoration, and subrogation.
- Engaging with the insured’s top management to understand the circumstances surrounding each claim and to facilitate effective communication.
- Negotiating with insured clients to reconcile differences regarding loss measurement and coverage,



aiming for equitable and timely settlements.
- Maintaining ongoing rapport with clients to foster trust and ensure their satisfaction throughout the claims process.
- Preparing detailed reports and documentation related to each claim, ensuring accuracy and compliance with company policies.
- Collaborating with internal teams and external partners to coordinate claim resolution activities efficiently.
- Traveling extensively within the Asia Pacific region, sometimes on short notice, to conduct inspections and meet with clients and stakeholders.

Benefits FM offers a comprehensive benefits package designed to support the well-being and professional growth of its employees. This includes competitive salary packages, health insurance, and retirement plans. Employees also have access to ongoing training and development programs to enhance their skills and career progression. The company promotes a cooperative and inclusive work environment, encouraging innovation and recognizing individual contributions. Additionally, employees benefit from opportunities to work on diverse and challenging projects across the Asia Pacific region, gaining valuable international experience.

Equal Opportunity

FM is committed to creating a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, gender, age, religion, sexual orientation, disability, or any other characteristic protected by law. We believe that a diverse workforce enhances our ability to serve our clients effectively and fosters a positive, innovative, and respectful work workplace. All qualified candidates are encouraged to apply.

📌 Senior Adjuster (India)
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