Overview
ROLE AT A GLANCE:
Endpoint & Device Proficiency
Confident use of Windows/macOS in corporate environments
Understanding device lifecycle (provisioning, patching, refresh)
Working knowledge of peripherals (printers, docking stations, AV tools)
Familiarity with VDI/DaaS concepts (e.g., Azure Virtual Desktop)
Enterprise Productivity Platforms
Advanced Microsoft 365 usage (Outlook, Teams, OneDrive, SharePoint)
Managing shared mailboxes, calendars, and permissions (end‑user level)
Real‑time collaboration and document governance
Knowledge of versioning, recovery, and co‑authoring
Security & Compliance Awareness
Robust understanding of phishing, ransomware, and social engineering
Using MFA, password managers, and conditional access correctly
Data classification and information protection (DLP awareness)
Secure remote working practices (VPN, Zero Trust basics)
Troubleshooting & IT Interaction
Root‑cause thinking for common EUC issues
Log collection and clear problem articulation
Effective ITSM usage (ServiceNow, etc.)
Understanding SLAs, incident vs request vs change




Communication & Collaboration
Clear written and verbal communication with technical and non‑technical users
Conducting end‑user training or floor support sessions
Professional etiquette in chats, emails, and virtual meetings
Problem-Solving & Critical Thinking
Structured approach to diagnosing user issues
Ability to work under pressure during outages or events
Balancing user experience with policy and security requirements
Customer & Service Orientation
Empathy toward end users and business teams
Managing expectations and prioritization
Delivering reliable support during high‑visibility events
Process & Documentation
Following SOPs and knowledge articles
Creating clear user guides and FAQs
Continuous improvement mindset
Automation & Efficiency (End‑User Level)
Advanced Excel (lookups, pivot tables, data cleaning)
Power Automate basics for personal/team workflows
Task management using Planner, To Do, or

📌 Employee Technology Experience Technician III (India)
🏢 Herbalife
📍 India