locations
- Chennai (Flexible)
- time type
- Full time
- posted on
- Posted Today
- job requisition id
- JR108854

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer outstanding benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Title:Developer, IT Platform Engineering
- Summary:
This is a development role supporting Genesys’ internal Contact Center as a Service (CCaaS) platform on Genesys Cloud.



You’ll work closely with senior developers and the product owner to build, test, and deploy flows, bots, and automations that improve the internal service experience for Genesys employees. This is a unique opportunity to gain deep exposure to Genesys Cloud technologies, AI-enabled automation, and enterprise-scale platform engineering.

Key Responsibilities:
- Develop and maintain Genesys Cloud Architect flows, Bot Flows, and Workflows supporting automation and self-service.
- Build Data Actions and ServiceNow integrations or workflow automation to streamline internal processes.:
- Support implementation of Agentic AI and conversational features, including knowledge surfacing, summarization, and routing logic.:
- Collaborating on AIOps solutions to provide autonomous and self-healing IT solutions.:
- Contribute to CI/CD pipelines for code promotion and validation.
- Test and validate automation deployments to ensure accura

📌 Developer, IT Platform Engineering (Chennai)
🏢 Genesys
📍 Chennai