About Ethos:
Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform, Ethos is transforming the life insurance experience for consumers, agents, and carriers alike. Ethos offers instant, accessible products and a seamless online process that requires no medical exams and just a few health questions; it eliminates traditional barriers, making it easier than ever for everyone to protect their families. Ethos is redefining how life insurance is bought, sold, and underwritten.

About the role

Ethos is dedicated to providing exceptional customer service and maintaining the highest standards of customer satisfaction. As a Reputation Management Specialist, you will take on a role in ensuring that customer complaints are expertly managed, resolved, and utilized as opportunities for systemic improvements. This position demands extensive experience, strategic thinking, and the ability to drive process enhancements across the organization.





Duties and Responsibilities:
- Advanced Complaint Management: Lead the intake, categorization, and resolution of complex complaints logged in Salesforce, ensuring that each case is managed with precision and urgency.
- Strategic Report Analysis: Monitor and analyze complaint reports and SLAs at a higher level, identifying key trends and potential risks. Provide strategic insights to senior leadership and recommend actions for improvement.
- Process Optimization: Spearhead initiatives to enhance the complaint management process. Collaborate with engineering, operations, and product teams to implement system updates that improve efficiency and customer satisfaction.
- Cross-Functional Leadership: Act as the primary liaison between departments such as Customer Experience, Compliance, Legal, and Operations, ensuring seamless communication and resolution of issues. Lead cross-functional teams in

📌 Reputation Management Associate (Bengaluru)
🏢 Ethos Life
📍 Bengaluru