Job Summary

Serve as a subject matter expert in policy servicing for property and casualty insurance within a multinational corporate environment applying strong MS Office skills to manage complex policy transactions documentation and analysis while working night shifts from the office to support global operations and deliver accurate timely service to internal and external stakeholders.

Responsibilities

Manage end to end policy servicing activities by reviewing endorsements renewals cancellations and mid term adjustments to ensure timely and accurate maintenance of customer policies in alignment with defined underwriting guidelines and service level expectations.
Perform detailed validation of policy data by cross checking source documents internal systems and correspondence to minimize errors reduce rework and improve overall data quality across the policy servicing portfolio.




Prepare and update policy documentation using MS Office tools by creating structured spreadsheets service logs and formal summaries that clearly capture key coverage terms limits and special conditions for easy reference by stakeholders.
Collaborate with underwriting operations and customer support teams by clarifying servicing requests resolving discrepancies and sharing insights that support smooth policy lifecycle management and consistent service outcomes.
Analyze recurring servicing issues and process bottlenecks by tracking trends in transaction volumes error types and turnaround times to support targeted process improvements and enhance operational efficiency.
Respond to servicing related queries from internal partners by investigating policy history validating changes and providing explicit concise explanations that strengthen trust and support informed decision making.
Utilize advanced MS Office capabilities by building standardized templates lookup driven trackers and pivot based reports that help monitor work queues measure productivity and highlight potential risks in policy serv

📌 SME-Policy Servicing (Pune)
🏢 Cognizant
📍 Pune