Location: Kolkata
- Other locations: Primary Location Only
- Salary: Competitive
- Date: Jun 11, 2026

Job description:
- Requisition ID: 1683565

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

ServiceNow Solution Architect
- CSM/FSO/IRM

As part of our EY GDS-ServiceNow team, you will work to solve client problems using ServiceNow platform. You will get an opportunity to work with high quality team. You will get an chance to build innovating product which solves client’s problem.

The opportunity

We’re looking for Manager with expertise in ServiceNow Implementation to join the EY GDS ServiceNow. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth.

Job purpose

The Solution Architect is responsible for the overall design, mapping of client business requirements and ensuring smooth project delivery.



The role is required to work with clients to assess current state processes and tools, identify ServiceNow platform solution options, define ServiceNow solution requirements, determine and define integration requirements, and develop overall architecture and implementation plans.

Your key responsibilities
- Lead and manage the ServiceNow development team, providing guidance and mentorship to ensure high-quality deliverables and professional growth.
- Oversee the design, configuration, and customization of the ServiceNow platform, focusing on integration, UI Builder, and Playbook functionalities to enhance user experience and operational efficiency.
- Develop and implement service request fulfilment workflows, leveraging CSM capabilities to streamline customer service processes and improve dispute management.
- Drive the architecture and execution of integrations with third-party systems, ensuring seamless data flow and process auto

📌 Servicenow-servicenow Irm-irm Architect-manager (Kolkata)
🏢 EY
📍 Kolkata