Location: PAN INDIA

Experience: 1–3 Years

About The Role

We are seeking a Major Incident Management Team Member to support the coordination, communication, and resolution of high-priority IT incidents. The role involves working with technical teams, service owners, vendors, and business stakeholders to restore services quickly while maintaining accurate incident tracking and explicit communication throughout critical situations.

Job Description

The role focuses on supporting the end-to-end management of major and high-priority incidents, including incident identification, impact assessment, escalation, coordination, and service restoration. The candidate will facilitate incident bridge calls, coordinate resolver groups, and track actions through to resolution.

The position requires maintaining accurate incident records, timelines, status updates, business impact details, and resolution information in ITSM tools. The team member will also support post-incident reviews, root cause analysis inputs, lessons learned, and continuous improvement initiatives.





The candidate will work in an ITIL-based service management environment and is expected to meet SLA, escalation, and communication requirements. The role may involve rotational shifts, extended support windows, and 24x7 major incident coverage in coordination with global teams.

Key Responsibilities

Monitor and support the management of major and high-priority IT incidents based on impact and urgency.
Coordinate with service desk, infrastructure, application, resolver, and third-party vendor teams to drive timely resolution.
Facilitate incident bridge calls, track actions, capture updates, and maintain accountability.
Maintain accurate incident timelines, status updates, impact details, and resolution information in ITSM tools.
Provide clear and timely communication to stakeholders regarding incident status, business impact, workarounds, and service restoration.
Escalate risks, delays, ownership gaps, and process

📌 Contractor – Major Incident Management Team Member (Coimbatore)
🏢 Vivantify Technology Solutions India
📍 Coimbatore