06 Sep
|
SpeedFix India
|
Mumbai
06 Sep
SpeedFix India
Mumbai
Home/Careers/Customer Success Lead
SupportFull-time
Customer Success Lead
This role focuses on service recovery, customer retention, and turning poor experiences into long-term trust.
Support Mumbai
Responsibilities
Manage high-priority customer escalations
Own save workflows for premium customers
Improve customer feedback recovery playbooks
Requirements
2+ years in customer success or escalations
Robust written and spoken communication
Able to coordinate across support, ops, and finance
Perks
Direct impact on brand trust and retention
Structured leadership coaching
Hybrid work rhythm after ramp-up
Contact careers
📌 Customer Success Lead (Mumbai)
🏢 SpeedFix India
📍 Mumbai