Job Title: Export Customer Service Executive

Company: Renown Container Lines Pvt Ltd
Industry: NVOCC & Freight Forwarding
Location: Belapur, Navi Mumbai

Job Summary

Responsibilities
- Coordinate with customers, shipping lines (liners), overseas agents, transporters, CFS/ICD operators, and internal departments to ensure smooth execution of export shipments.
- Handle customer inquiries, provide shipment solutions, and maintain regular communication regarding booking status, vessel schedules, cut-off dates, and shipment updates.
- Place export bookings with shipping lines and follow up for booking confirmations, equipment availability, and sailing schedules.
- Obtain and communicate freight rates, local charges, destination charges, and other applicable surcharges from shipping lines and overseas partners.
- Prepare and issue Delivery Orders (DO), Form 13, and coordinate related export documentation accurately and within timelines.
- Track shipments from booking stage until container gate-in at the port/terminal and proactively follow up on pending activities.




- Monitor vessel schedules and inform customers of any changes, delays, rollovers, or operational issues.
- Ensure timely coordination for container movement, cargo acceptance, and gate-in processes.
- Resolve customer concerns, operational discrepancies, and shipment-related issues in a qualified and timely manner.
- Maintain accurate shipment records, update internal systems, and prepare reports as required by management.
- Ensure compliance with company procedures, shipping regulations, and customer requirements while maintaining high service standards.
- Build and maintain strong relationships with customers and shipping line representatives to enhance service quality and customer satisfaction.

Experience & Qualifications
- Bachelor's Degree from a recognized university.
- Minimum 2-3 years of experience in Export Customer Service within an NVOCC, freight forwarding, or shipping company.
- Experience h

📌 Export Customer Service Executive (CBD Belapur)
🏢 Renown Container Lines Pvt Lt
📍 CBD Belapur