Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 6 years of experience of experience in an applied research setting (e.g., product or academic), or similar.
- Experience with research methods (e.g., usability, studies, contextual inquires, 1:1 interviews, unmoderated research studies).

Preferred qualifications:
- Master's degree or PhD in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, or related field.
- 8 years of experience within UX, human-computer interaction, or design research with focus on applied research in product development context.
- Experience working in 0-1 setting, launching new, complex products from the ground up.
- Experience in the Generative AI space to shape novel and meaningful product opportunities.
- Ability to formulate problems, research questions, define scope of inquiry, and distill findings into actionable insights.
- Interest in product development and connecting research findings with design and shaping recent product experiences.

About the job:




Google Pay is one of the top UPI products in India and has been instrumental in transforming the fintech landscape and everyday digital payments experience for millions of people across the country. Built both for consumers and businesses, the Payments team is leading the charge on many fronts operating in a dynamic and fast-paced fintech ecosystem. We are exploring meaningful experiences and interactions with digital payments and money, come join us

We are seeking an experienced and passionate User Experience Researcher to join our team and play a role in shaping the product experience for SMB businesses using Google Pay for business.

The SMB landscape in India presents a unique context and has been evolving with UPI payments, new digital platforms and tools for businesses. There is a growing range of experiments with GenAI for communication and promotional aspects, scaling across Indic languages, voice support, hardware

📌 Senior User Experience Researcher, Google Pay (Bengaluru)
🏢 Google
📍 Bengaluru