Job Description – ZED Facilitator
Position
ZED Facilitator – MSME Sustainable (ZED) Certification
Department
MSME / Business Development / Consulting
Location
PAN India – Field-based / Travel required
Employment Type
Full-Time
About the Role
We are looking for a ZED Facilitator to support Micro, Small and Medium Enterprises (MSMEs) in understanding, adopting, and progressing through the MSME Sustainable (ZED) Certification journey.
The ZED Facilitator will be responsible for identifying eligible MSMEs, conducting awareness and counselling sessions, assisting them with registration and documentation, coordinating assessments, and providing continuous handholding to help MSMEs implement Zero Defect Zero Effect practices.
The official ZED programme includes awareness programmes, training, assessment & certification, handholding, incentives/advantages, and digital facilitation.
Key Responsibilities
1. MSME Outreach & Lead Generation
Identify and approach eligible MSMEs in assigned territories.
Conduct calls, meetings, factory visits and awareness sessions.




Explain the benefits and process of ZED Certification to MSME owners and management.
Generate qualified MSME leads and convert them into ZED applicants.
Develop relationships with industrial associations, clusters, DICs, consultants and other MSME ecosystem stakeholders.

2. ZED Awareness & Counselling
Explain the Zero Defect Zero Effect philosophy and its business benefits.
Educate MSMEs on quality, productivity, sustainability, environmental practices and process improvement.
Conduct one-to-one counselling and group awareness programmes.
Understand the MSME's current processes and identify areas requiring improvement.

3. Registration & Documentation Support
Assist MSMEs with the online ZED application process.
Guide clients regarding required documents, declarations and information.
Support MSMEs in preparing relevant records and evidence for assessment.
Maintain accurate client and application records.

4. Handholdi

📌 ZED Facilitator- PAN India (Bengaluru)
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