1. Client Handling & Communication
- Book appointments with counselors or visa officers
- Provide basic information about study/work/visitor visas
- Maintain polite, qualified communication
- Follow up with clients regarding missing documents or payments

2. File & Documentation Management
- Collect required documents from clients
- Verify documents for completeness and basic validity
- Scan, organize, and upload documents to CRM / visa portals
- Maintain physical & digital records properly

3. Application Support
- Assist in creating client profiles on immigration/college portals
- Fill basic forms (under guidance of counselor/consultant)
- Update clients on progress
- Coordinate with colleges, embassies, and third-party agencies

4. Finance & Billing
- Prepare invoices & receipts
- Handle client payments & follow-up for pending dues
- Maintain daily cash / online transaction reports
- Coordinate with accounting for reconciliation

5. Operational Support
- Maintain office supplies, stationery, and equipment
- Schedule meetings and maintain calendar for directors/counselors




- Coordinate courier services (passport dispatch, transcripts, legal docs)
- Ensure cleanliness and hospitality environment (waiting area, refreshments)

6. Compliance & Confidentiality
- Keep sensitive client data confidential
- Follow data protection & compliance standards
- Ensure no fake documents or forged papers are processed
- Report suspicious cases to senior management

7. College / Embassy Coordination
- Communicate with universities/colleges for:
- Offer letters
- Fee payments
- Enrollment confirmations
- CAS / COE / LOA approvals
- Communicate with VAC/VFS when required (appointments, biometrics, passport submission)

8. CRM & Reporting
- Update CRM system for every client interaction
- Track pipeline: Applied → Offer → Visa → Pre-departure
- Prepare weekly/monthly reports on:
- Admissions
- Visa outcomes
- Revenue
- Pending tasks / escalations

9. Pre-Departure & After-Sales Suppo

📌 Visa Consultancy Office (Fatehgunj)
🏢 CHHABARIAS EDUCATION OVERSEAS
📍 Fatehgunj