About Axis Max Life:
Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited.

Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.

Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work environment.

Job Description:
- Job Code: IJP-Assistant Manager Customer Engagement
- Position
- Assistant Manager Customer Engagement
- No. of Positions-1




- Department-Operations Function Operations - Agency
- Language-English & Regional Language
- Key Responsibilities:
- Recent Business Processing
- Banking of Initial & Renewal Premium
- Managing Petty cash & vendor payments
- Service to recruitment and service to sales
- Retention of Surrender Requests
- Execution of all Service Requests - Post
- Policy Issuance
- Reverting on customer queries and
- complaints
- Maintaining high NPS Scores
- Life and Health Claims processing
- Handling compliance issues.
- Audit Rating
- Measure of Success:
- Customer Engagement - 70%
- Surrender Retention - 68%
- NPS-85
- 100% Banking with 24 hours.
- Vendor payment TAT should be < 10 days
- Surrender Requests

📌 Assistant Manager (Mumbai)
🏢 AxisMaxlife
📍 Mumbai