This jobJob Description: Customer Service

Job Summary/Objective:
Responsible for helping customers with complaints and questions, and giving customers information

about products and services as well as taking orders, and processing returns.

Responsibilities & duties:
phone, chat platforms)
- Identify potential issues and work with both product and support teams to get resolved
- Communicating resolutions clearly, effectively and efficiently to clients
- Identifying and taking ownership of problems, concerns or issues with a customer and

working with the customer to mitigate or resolve

Skills/Attributes required:
- Enthusiastic individual who can listen to customer service issues and then offer a unique and

innovative solution to each problem
- Excellent customer service relationship skills
- Strong empathy and ability to understand the customer
- Team player,



great work ethic and ability to work in a high paced workplace
- Excellent verbal and written English communication skills
- Highly organised and attention to detail
- Experienced with MS Office including Word, Excel, and Outlook
- Experience working with Western companies (preferred)

Qualifications/Experience required:
- Bachelor degree preferably Business Administration
- 1 - 2 years’ experience in Customer Support role

Pay: ₹45,000.00 - ₹60,000.00 per month

Benefits:
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Education:
- Higher Secondary(12th Pass) (preferred)

Work Location: In person

📌 Customer Service Assistant (Bengaluru)
🏢 BSA Corporation
📍 Bengaluru