Job Overview:
Key Responsibilities:
- Client Support & Troubleshooting:
- Address GPS device-related issues for clients based in West Bengal.
- Provide timely support for device activation, functionality checks, and troubleshooting.
- SIM Card Activation:
- Oversee the activation of M2M eSIM cards for connected devices.
- Ensure accurate configuration and documentation of SIMs in the system.
- Data Management:
- Enter client details into the company's portal with high accuracy.
- Maintain up-to-date records for all client interactions and technical support activities.
- Complaint Management:
- Escalate unresolved issues to higher support tiers when necessary.
- Installation Support:
- Assist clients during the installation of GPS devices, ensuring proper functionality and integration.
- Collaborate with the field team for on-site or remote installation guidance.
- Reporting & Feedback:
- Provide regular updates and feedback to the team on client issues and trends.
- Contribute to improving processes and client satisfaction by sharing insights from daily operations.





Qualifications:
- Education:
- Bachelor’s degree or diploma in Electronics, IT, or a related field.
- Experience:
- Minimum 1-2 years in technical support or a similar role.
- Experience with GPS devices, IoT solutions, or AIS140-compliant products is an advantage.
- Freshers are welcome also
- Technical Skills:
- Basic understanding of GPS devices, SIM cards, and IoT solutions.
- Proficiency in using CRM tools, complaint management portals, and MS Office.
- Soft Skills:
- Strong communication and interpersonal skills.
- Problem-solving mindset with attention to detail.
- Ability to handle client issues patiently and professionally.
- Other Requirements:
- Willingness to travel locally as required for client support.
- Fluent in Bengali, Hindi, and English.

What We Offer:
- Competitive salary and perks.
- Training and development programs to enhance technical and professional skills.
- Opportunity to

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