Job Title: Customer Service Advisor - US E-Commerce Process (Voice)

Location: Jaipur, Rajasthan Company:
We are hiring Customer Service Advisors for a US-based E-Commerce customer support process. The role involves handling inbound customer calls, resolving order-related queries, and delivering high-quality customer experience. Key Responsibilities Handle 40-50 inbound calls daily for E-Commerce customer supportResolve customer queries related to:
Order cancellations Refunds and payment issues Missing or lost orders Return requests Provide professional and empathetic customer service Follow standard operating procedures (SOPs) Maintain quality standards and achieve KPIs Accurately document customer interactions in the system Eligibility Criteria

Job Types: Full-time, Permanent

Benefits:
- Flexible schedule
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

Pay: ₹28,000.00 - ₹33,000.00 per month

Perks:
- Health insurance
- Provident Fund

Work Location: In person

📌 Customer Support Executive (Jaipur)
🏢 Transcom
📍 Jaipur