Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Mandatory Skill:
valuable verbal and written english /communications skills; ready to work in australian business hours (1.30 ist/2:30 ist); ability to manage field partners for successful field maintenance execution and validation; alarm/ fault management; knowledge on telecommunications network; international voice support

Optional Skill:
tool experience: remedy, netcool, service now, mosaic, comptel, pwb, xpetrak, nxt, tableau

Description:
Mandatory Skills:
- Good written English and communications skills
- Ability to manage field partners for successful field maintenance execution and validation.
- Ready to work in Australian business hours (1.30 IST - 10:30 IST)
- 2 to 4 Years of total experience in Telecommunications network understanding.




- Should have fault management experience with transmission equipment's.
- Understanding of alarms and ability to identify service impact.

Technical skills (Optional)
- Should have fair understand of Broadband network and ability to identify faulty segment (Access, Backhaul, Core etc.)
- Tool experience: Remedy, Netcool, Service Now, Mosaic, Comptel, PWB, Xpetrak, NxT, Tableau
- Ability to analyze network performance insights, triggers and identify issues that need maintenance work

Routine Maintenance:
- Network at Risk, Field Tickets, Change Request creation
- Field work order creation and liaising with contractors
- Technical support tech for on-site works
- Perform pre & post modem checks
- Review and validate completed works
- Validate works, payment claims validation

Proactive Maintenance:
- Monitor triggers (Service Escalation, Node Health, Critical/Major Severity, Daily Flipping list)
- Create/close emergency change request
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📌 Customer Service Executive (Chennai)
🏢 Tata Communications
📍 Chennai