Fusion CX is hiring detail-oriented professionals for a unique Customer Service Associate - Robot Operations Support job in Kolkata within a rapid-growing technology-driven operations environment. If you are searching for AI support jobs in Kolkata, customer service jobs in Kolkata, or BPO operations jobs in Kolkata, this opportunity offers exposure to real-time robotic operations, remote monitoring, and process coordination in an emerging technology support space.
About the Role:
As a Customer Service Associate - Robot Operations Support, you will be responsible for supporting the safe movement and operational monitoring of automated robotic systems through client platforms and remote operational tools. You will help ensure process accuracy, timely escalations, and operational continuity while maintaining adherence to service level expectations.

Key Responsibilities:
Watcher Responsibilities
- Monitor and support the safe movement of robots operating in auto mode
- Validate order loading, drop-off processes, and order status accuracy




- Accept assigned monitoring sessions within defined SLA timelines
- Intervene when necessary to support safe robot movement
- Report operational incidents within SLA requirements
- Escalate issues and operational concerns to Resolver or Coordinator teams through client systems
- Maintain proper shift status updates within client platforms

Resolver Responsibilities
- Resolve operational situations where autopilot systems require assistance
- Accept assigned requests and interventions within SLA expectations
- Assist robots in route movement and operational navigation
- Provide safe remote operational commands when required
- Draw and update areas on operational maps
- Document interventions, operational requests, and incident details accurately
- Escalate unresolved issues to teammates or support teams through client communication platforms
- Maintain operational accuracy while minimizing preventable incidents

Job Requirements:
Quali

📌 Customer Service Associate (Bidhannagar)
🏢 Fusion CX
📍 Bidhannagar