PSF CRE (Customer Relationship Executive) - Job Description

Automobile Dealership / Workshop

Position:
PSF CRE - Customer Relationship Executive

Department:
Customer Relations / Service

Reporting To:
CRM Manager / Service Manager

Job Summary:
The PSF CRE is responsible for conducting Post Service Follow-up (PSF) calls to customers after vehicle service, collecting customer feedback, handling complaints, maintaining customer satisfaction records, and improving overall customer experience at the dealership/workshop.

Key Responsibilities:
- Conduct post-service feedback calls to customers after vehicle delivery.
- Record customer feedback regarding service quality, staff behavior, vehicle condition, and delivery experience.
- Maintain daily PSF calling reports and update CRM records.
- Handle customer complaints and coordinate with concerned departments for resolution.
- Ensure high customer satisfaction and improve CSI/PSF scores.
- Follow up with dissatisfied customers and provide proper resolution updates.




- Coordinate with Service Advisors and Workshop team regarding customer concerns.
- Maintain proper documentation and MIS reports of customer interactions.
- Remind customers about pending feedback surveys if required.
- Support customer retention and relationship-building activities.

Required Skills:
- Good communication and convincing skills.
- Basic computer knowledge and CRM handling.
- Customer handling and problem-solving ability.
- Polite and skilled behavior.
- Ability to work under pressure and achieve targets.

Qualification:
- HSC / Graduate preferred.

Experience:
- 1-3 years experience in automobile customer service / call handling preferred.

Working Environment:
- Automobile dealership / workshop customer service department.

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:
- Cell phone reimbursement
- Provident Fund

Work Location: In person

📌 Customer Relationship Executive (Sewri)
🏢 Arnav Automobiles
📍 Sewri