Job Summary: We are seeking a motivated Customer Support Executive to join our lead generation process team. The role involves engaging with customers, understanding their needs, and guiding them to use product features effectively.
Duties & Responsibilities:
- Identify customer needs and recommend appropriate product features.
- Respond promptly and professionally to customer inquiries.
- Maintain a positive and empathetic attitude while handling conversations.
- Support lead generation activities through effective communication.
Required Skills & Abilities:
- Excellent communication skills in Hindi & English Versant 4 & Versant 5 (knowledge of Tamil, Kannada, Malayalam, Telugu is an added advantage).
- Strong interpersonal and soft skills.
- Ability to handle difficult conversations with professionalism.
- Basic computer knowledge.
- Sales orientation and ability to meet targets.
Educational Qualification:
- Graduate in any stream (Undergraduates may also apply).
Experience:
- Minimum 0-6 year of work experience in outbound calling campaigns preferred.
Work Setting:
- Work from Office.
- Comfortable with a 6-day working schedule.