Job Summary:
The position of a Customer Support Representative at Trend Works plays a pivotal role in creating a welcoming and efficient environment for customers and guests. They serve as the initial point of contact, ensuring smooth daily operations and a positive experience for all visitors. This position requires excellent interpersonal skills and adaptability in a dynamic coworking environment.

Key Responsibilities:
Customer and Guest Engagement:
- Warmly welcome customers, guests, and visitors as they enter the space.
- Provide information about services and amenities
- Foster a sense of community by facilitating introductions and connections among clients.
- Collect and share feedback from customers to improve their experience.
- Maintain clear and effective communication channels with clients and coworkers.

Coordinate and maintain robust relationships with external vendors to ensure timely delivery of services and resolve any vendor-related issues promptly.
- Monitor entry and exit to maintain a safe and secure environment.




- Assist in handling access issues and addressing security concerns.
- Manage reservations for meeting rooms, workstations, and private offices.
- Oversee the allocation of workspace, ensuring a smooth check-in and check-out process.
- Maintain an organised and clean reception area and common spaces.
- Assist with administrative tasks, including mail and package handling, photocopying, and document

management.
- Manage client-related administrative tasks, such as billing inquiries and clientship renewals.
- Keep records of the space usage and occupancy.
- Familiarise clients with technology resources, such as printers, scanners, and audiovisual equipment.
- Troubleshoot basic technical issues and assist customers with connectivity.
- Ensure all equipment and amenities are in good working order.
- Previous experience of minimum 2-3 years in customer service, hospitality, or a similar role is preferred.
- Strong interpersonal and communi

📌 Community Associate (Mumbai)
🏢 Trend India Workspace
📍 Mumbai