About the Opportunity: Job Type: Permanent

Application Deadline: 15 May 2026

TitleService Delivery Lead
- Senior Manager

Department Workplace Investing
- Service Delivery

LocationGurgaon /Bengaluru

Reports ToAssociate Director - Regional Service and Support Lead

Level6

We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our [insert name of team/ business area] team and feel like you’re part of something bigger.

As a adaptable employer, we trust our people to perform their role in the way that works best for them, our clients and our business. We are a disability-friendly company and would welcome a conversation with you if you feel you might benefit from any reasonable adjustments to perform to the best of your ability during the recruitment process and beyond.

About your team

Within the Workplace Investing department,



the Service Delivery team is a client facing team responsible for providing services to Defined Contribution full service pension administration clients and Trustees. We represent all aspects of the relationship beyond the investment process, especially, but not limited to, operations and administration. We are a dynamic team committed to providing the best client services in a demanding and evolving market place and a core contributor to the development of the client relationship and Fidelity’s business goal of retaining and developing every client we win.

About your role
The Service Delivery Lead (SDL) is the primary operational contact for client administration matters and is responsible for all operational aspects of the client relationship. Each SDL has a portfolio of clients and works closely with the Service Delivery Managers, Relationship Directors (RDs) and Operations teams to ensure a seamless administration service.

The SDL is the FIL expert on their portfolio of Schemes internally.

📌 Service Delivery Lead- Senior Manager (Gurugram)
🏢 Fidelity International
📍 Gurugram