Company Description

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content — wherever and whenever it's consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

Location: Mumbai and all 5 days working from office

Key Responsibilities:
Panel Operations & Participant Engagement:
- Act as the primary point of contact for research participants, ensuring a high level of customer service.
- Identify and escalate process improvement opportunities and potential risks related to panel management.
- Ensure compliance with market and legal requirements for panel operations.




- Work closely with local and international teams to ensure smooth panel operations.

Digital Media Operations & Data Quality Management:
- Support digital audience measurement by monitoring panel data for unexpected changes and escalating issues when necessary.
- Assist in analyzing digital data trends to ensure accuracy and consistency in research outputs.
- Work with global teams to implement improvements in digital data collection and processing.

Qualifications
- Language: Fluent in English with excellent verbal and written communication skills.
- Analytical Abilities: Strong attention to detail with the ability to identify patterns and trends in data.
- Interpersonal Skills: Friendly, open, and a solid team player with a customer-focused mindset.
- Initiative: Self-starter with the ability to work independently and proactively suggest improvements.
- Industry Knowledge: Interest in media, market re

📌 Customer Support Coordinator (Mumbai)
🏢 The Nielsen
📍 Mumbai