Key Responsibilities
- Build and maintain strong relationships with travel agents onboarded on the Trrip platform
- Engage with agents regularly through calls, WhatsApp, and other communication channels
- Ensure agents remain active and consistently use the platform
- Drive agent activation by encouraging:
- Voucher creation
- Voucher sharing with travellers
- Traveller app downloads
- Send regular reminders, nudges, and follow-ups to maintain engagement
- Identify inactive agents and execute reactivation strategies
- Understand agent pain points and coordinate with internal teams to enhance user experience
- Track agent activity and maintain structured follow-up records
- Educate agents on product value and best practices for effective usage
- Increase overall engagement and usage across the agent base through structured communication
- Support post-onboarding success, retention,
and long-term relationship building
Key Skills & Requirements
- Strong communication and interpersonal skills
- Excellent follow-up and execution ability
- Relationship-building mindset with a customer-first approach
- Ability to influence and drive user actions
- Organized and detail-oriented with tracking and reporting skills
- Comfortable using WhatsApp, CRM tools, and calling as primary engagement channels
- Prior experience in customer success, relationship management, sales, or similar roles is preferred
Who Should Apply
- Individuals who are persistent, proactive, and target-driven
- Those who thrive in quick-paced, execution-heavy roles