PRIMARY DUTIES AND RESPONSIBILITIES
- Ability to communicate with our global customers in both written and spoken English within corporate workplace
- Should have basic knowledge of hospitality and service industry.
- Should have knowledge of bookings such as hotel, flights, travel.
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Follow communication procedures, guidelines and policies
ELIGIBILITY-
- Excellent English Communication and presentation skills.
- Proven customer support experience or experience as a Client Service Representative.
- Versant skills with C1 Level.
- Undergraduate/Graduate with min 6 months of experience.