Location: Bangalore, India (Work from Office)

Department: Sales & Admissions

Employment Type: Full time

Experience: 5+ years

Key Responsibilities

- Sales Training & Development

· Design and deliver training programs for new and existing sales teams.

· Conduct structured onboarding programs for new sales hires.

· Train teams on sales processes, customer engagement, product knowledge, and sales techniques.

· Develop training modules, presentations, role plays, activities, and assessments.

· Conduct refresher and upskilling sessions based on business requirements.

- Sales Skills & Conversion Training

· Train sales teams on consultative selling and effective sales conversations.

· Coach teams on probing, need identification, pitching, and closing techniques.

· Develop strong objection-handling and negotiation capabilities.

· Train counsellors on creating urgency and effectively communicating product value.

· Improve conversion through structured sales coaching interventions.

- Call Audits & Quality Improvement

· Conduct regular call audits to assess sales conversations and customer handling.

· Identify gaps in communication, pitch quality, product knowledge, and objection handling.

· Provide actionable feedback and individual coaching to sales representatives.

· Track recurring quality issues and create targeted training interventions.

· Work with sales managers to improve overall call quality and conversion performance.

- Performance Coaching

· Analyse individual and team performance to identify training requirements.





· Conduct one-on-one coaching sessions for underperforming team members.

· Work with Sales Managers and Team Leads to create improvement plans.

· Monitor the effectiveness of training through post-training performance metrics.

· Continuously identify opportunities to improve sales productivity and conversion.

- Product & Process Training

· Develop strong understanding of 21K School's programs, offerings, admission process, and customer journey.

· Train sales teams on product positioning and communicating key value propositions.

· Ensure teams are aligned with updated sales processes, policies, and communication standards.

· Conduct regular knowledge checks and assessments.

- Training Content & Reporting

· Create and maintain training materials, SOPs, sales scripts, and learning resources.

· Maintain training calendars and track completion and participation.

· Prepare regular reports on training effectiveness and team performance.

· Measure training impact through metrics such as conversion, productivity, call quality, and sales performance.

- Cross-Functional Collaboration

· Work closely with Sales Managers, Team Leads, HR, and Revenue Leadership to identify capability gaps.

· Collaborate with leadership to align training programs with business and revenue goals.

· Support new product, process, or campaign launches through focused sales training.

· Provide insights to sales leadership based on call audits and training observations.

📌 Sales Trainer (Bengaluru)
🏢 21K School
📍 Bengaluru