Job Responsibilities: -
- Contact potential or existing customers to inform them about a product or service using scripts
- Helping in assisting customer queries via phone, WhatsApp,
- Answer questions about products or the company
- Ask questions to understand customer requirements and close sales
- Direct prospects to the field sales team when needed
- Enter and update customer information in the database
- Take and process orders in an accurate manner
- Handle grievances to preserve the company’s reputation
- Go the “extra mile” to meet sales quota and facilitate future sales
- Keep records of calls and sales and note helpful information
Requirements & Skills: -
- Proven experience as sales representative or customer support role, ideally with exposure to related field
- Excellent communication & interpersonal skills, with the ability to build rapport quickly
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems, supporting UK Operations
- Ability to learn about products and services and describe/explain them to prospects
- Excellent knowledge of English
- Excellent communication and interpersonal skills
- Cool-tempered and able to handle rejection
- Outstanding negotiation skills with the ability to resolve issues and address complaints
- Graduate from any stream.
Shift Timings: Rotational (Day Shift, Evening Shift & night shift timings will be decided during interview)