JLL supports the Whole You, personally and professionally.
Community Ambassador -- Workplace
Work Dynamics
What this job involves:
This position is responsible for creating “Delight” by breeding a Customer-Centric Experience for Occupants and Guests within assigned portfolio, with the focus on providing outstanding Experience in the Workspace.
The role acts as an embedded point of contact for the Global Real Estate (“GRE”) team regarding Workspace activities at a Site level and supports account initiatives by driving consistent implementation and delivery through nudge behaviors.
A pivotal aspect of this role is active engagement and interfacing with the lines of business and occupants as the ultimate service recipients.
Transforming to the Workspace Team of the future
Client/Stakeholder Management
Leadership / Staff Management
Operations Management
Critical Competencies for Success (with corresponding ‘I am JLL behavior’s)
Client Focus & Relationship Management - ‘I Value my customers’
People Management and Team Leadership - ‘I am a Team Player’
Program Management & Organizational Skills - ‘I am Proactive’
Problem Solving & Strategic Thinking - ‘I am Innovative’
Other Personal Characteristics
Creates Occupant Delight
Has a natural hospitality-orientated communications acumen
Embedded “Go To” trusted Workspace partner fostering all-level relationships
Understands business traits/ cadence/ needs
Deep Workspace & Surrounding area knowledge
Shares observations regarding any misalignment to nudge behaviors to workspace assistant manager
Single Point of Contact for issues resolution & Workspace change within allocated floors
Problem solves & Resets space on the fly
Acts as basic “counsel” regarding space needs/options as per Workspace Standards
Be part of a highly proactive, responsive, energetic, and agile team
Establish direct relationship with the client business units and their neighborhood community, understand their issues, display confidenc
📌 Community Ambassador (Mumbai)
🏢 JLL
📍 Mumbai