About the Role
- Location: Kolkata
- Shift: US Shift (on-site)
- Process Type: B2C Energy Voice Process
- Client Region: U.S.A.

Key Responsibilities
- Make calls(Out Bound/On-Call), lead, coach, and mentor a team managing the US Energy B2C Voice Process.
- Oversee daily operations with a strong focus on achieving sales targets.
- Ensure consistent delivery of daily and monthly targets(sales and conversion) to maintain client satisfaction and revenue.
- Communicate effectively with clients and internal stakeholders.
- Analyze performance metrics, track progress, and implement improvement strategies.
- Foster a positive, performance-oriented team culture.

Requirements:
- 4years of experience in a US Energy Voice Process or Telecom Voice Process (BPO/KPO).
- Proven success in team leadership, performance management, and target achievement.




- Excellent communication and interpersonal skills with customer-handling, customer-convincing and sales pitch techniques in English.
- Strong analytical thinking, problem-solving, and motivational abilities.
- Flexibility to work in US shifts.

Why Work With Us?
- Supportive, cooperative, and performance-driven culture.
- A platform to innovate, lead, and expand your career in a growing organization.

Pay: ₹20,000.00 - ₹25,000.00 per month

Application Question(s):
- Do you have a minimum of 4 years of experience in US Energy / Telecom Voice Processes as a Senior, Team Lead, or Supervisor?

Experience:
- UK/US Energy Campaign: 4 years (required)

Language:
- English (required)

Shift availability:
- Night Shift (required)

Work Location: In person

📌 Supervisor-us Energy (India)
🏢 Indian Tech
📍 India