Job category
- Business Support
- Experience level
- Intermediate
- Relocation available
- This role is eligible for relocation within country
- Job type
- Professionals
- Travel required
- Negligible travel should be expected with this role
- Job code
- RQ109335
At bp, we’re reimagining energy for people and our planet. We have a bold ambition: be a net zero company by 2050 or sooner, and help the world get to net zero. Creating a more effective business that makes the best use of its resources is a critical part of getting there. And that’s what our new global business services (GBS) centre in Pune, India is here to do - put digital at the heart of our business and accelerate the transformation of bp’s business processes across the globe. Driven by the bp values and comprising capabilities in data, procurement, finance and customer service, the GBS centre will drive modern digital solutions and agile ways of working.
The Customer and Consumer Authority, with mínimal direction, is responsible for managing advanced issues involving in-depth solve of BPMe Application,
POP or Loyalty Platform. Acts as a liaison and work closely with other groups within the GBS and outside the organization. Provide support and training to colleagues. Lead colleagues when necessary in Customer and Consumer Support objectives. Document and training materials for agents. Handle projects and tasks related to new activity affecting Customer and Consumer Support. Provide analysis and feedback for new initiatives, routine problems, chronic problems and all facets of Customer and Consumer team.
Key Accountabilities
- Deliver training, training materials, fix documentation and continual on the job training for agents.
- Administer monthly assessments and refresher sessions on product and process knowledge to uphold appropriate knowledge levels.
- Provide routine updates to management with project updates, chronic issues.
- Serve as the point of contact between the customers and other teams i
📌 Subject Matter Expert (Pune)
🏢 Bp
📍 Pune