Job Description - Customer Support Executive (CSE)
Position: Customer Support Executive
Department: Customer Success / Support
Location: Mohali
Experience: 0-3 Years
Employment Type: Full-Time
Roles & Responsibilities:
- Handle inbound and outbound customer calls professionally.
- Resolve customer queries, complaints, and concerns in a timely manner.
- Provide accurate information about products, services, and policies.
- Maintain records of customer interactions in CRM systems.
- Follow up with customers to ensure complete resolution.
- Escalate complex issues to the relevant department when required.
- Maintain high customer satisfaction standards.
- Achieve daily/weekly performance targets.
Required Skills:
- Strong verbal communication skills (Hindi & English).
- Customer-centric approach and problem-solving ability.
- Basic computer knowledge and familiarity with CRM tools.
- Ability to work in a rapid-paced environment.
- Good listening and interpersonal skills.
Preferred Qualifications:
- Graduate / Undergraduate (as per company requirement).
- Prior experience in customer support or call center is an advantage.