Vacancies: 3 Nos
- Job Location: Mindspace - Malad (West), Mumbai, Maharashtra
- Job Type: Full-Time (Office Based), Day Shift, 6 days working.

Key Role & Responsibilities
- Provide accurate information about products, services, and company policies
- Resolve customer queries, complaints, and concerns in a timely manner
- Manage escalated customer issues independently and ensure satisfactory resolution
- Maintain detailed records of customer interactions in the CRM system
- Follow up with customers to ensure satisfaction
- Collaborate with internal teams to resolve complex issues
- Providing expert technical support to customers
- Take customer feedback and continuously strive for service improvement
- Help build training lessons and improve service delivery systems
- Achieve performance targets and quality metrics
- Skills & Qualifications- Graduate in any discipline
- Minimum 1 year of relevant experience in customer service or support
- Excellent verbal and written communication skills (English,



Hindi, Marathi preferred)
- Additional languages like Telugu, Bengali, Malayalam, Tamil, Kannada are a plus
- Strong listening, problem-solving, and interpersonal skills
- Ability to handle escalations calmly and professionally
- Highly motivated, independent, and able to take initiative
- Focus on enhancing customer experience in every interaction
- Ability to work in a fast-paced office environment
- Basic computer skills (MS Office, CRM systems)
- Strong customer orientation, professional attitude, and empathy
- Desired Qualities- Positive and proactive problem-solver
- Confident in making decisions independently when needed
- Goal-driven, motivated, and committed to delivering excellent service
- Detail-oriented with a continuous improvement mindset
- Team player with strong coordination skills

📌 Customer Service Executive (Maharashtra)
🏢 Goldmedal India
📍 Maharashtra