Founded in 2015, JD Healthcare has quickly established itself as a trusted partner for hospitals and clinics across the city. JD Healthcare is dedicated to delivering the latest and most advanced surgical equipment to its clients and has built a network of partnerships with the top manufacturers and suppliers in the industry. The company’s team of highly trained technicians, delivery system and team of scrubbers is always on hand to ensure seamless service to the hospitals, surgeon. JD Healthcare has a team of effective scrubbers who are well trained to assist surgeons in Trauma, Spine, Neurovascular, Cardiac and Arthroscopy cases. JD Healthcare & JD Lifesciences Private Ltd. Are group companies that serve medical equipment & supplies to healthcare providers as their trusted partners.
Position Overview
Responsibilities
- Handle incoming calls from hospital billing departments regarding invoices, payments and billing clarifications.
- Make outbound calls to follow up on outstanding bills,
share invoice details and provide updates.
- Coordinate with the internal billing and logistics teams to ensure accurate information is shared.
- Maintain detailed call logs and update systems with relevant information.
- Escalate complex issues to the billing manager or concerned department when necessary.
- Build and maintain positive relationships with hospital staff and ensure qualified communication at all times.
- Ensure billing disputes are resolved quickly and accurately.
- Provide regular updates and reports to the team lead or supervisor.
Qualification and Requirements
- Graduation any stream
- Minimum 1-2 years of experience in a similar calling/customer service/billing support role (healthcare industry preferred).
- Good communication skills
- Proficient in MS Office
- Strong problem-solving skills and attention to detail.
- Ability to multitask and work under pressure in a fast-paced environm