Summary of Responsibilities:
- Execute drug safety data management processes - a combination of call intake, call dialogue documentation, peer review, case follow-up.
- Perform and support different activities as assigned - tracking several types of information and metrics, ongoing QC of defined process steps, training, reconciliation of data from multiple sources.
- Create and revise training materials based on procedural, system, and regulation updates.
- Responsible in conducting trainings and checks the effectiveness of the trainings as required.
- Assume responsibility for quality of data processed.
- Any other duties as assigned by management.
- And all other duties as needed or assigned.

Qualifications (Minimum Required):
- Fluent French speaker
- Able to work in rotational shift (24x7 support)
- Bachelor’s or Masters in Pharmacy or Life Science or Medical Science or related area + 2 to 3 years of safety experience.
- Lifescience degree + 2 to 3 years of safety experience.
- PharmD + 1 to 2 years of safety experience.




- Associate Lifescience degree + 4-5 years relevant experience (or 2+ years safety experience)
- Non degree + 5-6 years relevant experience (or 2+ years safety experience) *
- Fortrea may consider relevant and equivalent experience in lieu of educational requirements.- Safety experience includes actual experience processing AE/SAE reports, generating narratives, queries, working within safety databases, and experience with regulatory submissions.
- Relevant experience includes experience in the pharmaceutical, biotechnology, or CRO industry, partly in related areas such as Medical Affairs, Clinical Data Entry and Clinical Data Management, Clinical Data Monitor, Regulatory Affairs, or Quality Assurance.
- Fluent in French & English, both written and verbal.

Experience (Minimum Required):
- Experience in call center operations is preferred

Preferred Qualifications Include:
- Degree preferred to be in one or more of the following disciplines:
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📌 Medical Contact Center Associate Ii (Navi Mumbai)
🏢 Fortrea
📍 Navi Mumbai