Reporting to the Roster Coordinator, you will be responsible for managing the day-to-day operations of the service delivery team, ensuring that care workers are effectively scheduled to provide timely and quality support to participants. You will play a key role in promoting high-quality, safe, person-centred, and commercially sustainable care for our growing disability client base.

Key Responsibilities

1. Operational Coordination
- Oversee and coordinate all activities during assigned shifts.
- Ensure all staff are logged in on time and address any missed logins promptly.

2. Workflow Management
- Maintain smooth and effective workflow throughout the shift.
- Identify and resolve any disruptions in a timely manner.

3. Shift Planning & Coverage
- Develop and manage shift schedules to ensure adequate staffing levels.
- Monitor and identify vacant shifts for the current and upcoming day.

4. Staff Allocation
- Assign duties and responsibilities based on staff skills, availability, and workload.

5. Communication Management




- Act as the central point of contact between staff and internal teams.
- Review and respond to unread messages and missed calls promptly.
- Manage shift cancellations or pull-outs, update the Care Master, and notify relevant stakeholders.

6. Timesheet & Compliance Management
- Ensure all timesheets are generated and up to date.
- Follow up with support workers for timely logouts and completion of case notes where required.

7. Stakeholder Collaboration
- Work closely with internal teams to understand staffing needs and align operations with business objectives.

8. Record Management
- Maintain accurate records of staff availability, leave requests, and work preferences.

9. Service Updates & Escalations
- Inform the Service Coordinator of any cancellations, late starts, or changes in support.

10. Compliance & Standards
- Ensure all schedules comply with relevant labour laws, company policies, and industry standards.

11. Training & Development

📌 Shift Scheduling Coordinator (Jaipur)
🏢 SDH India
📍 Jaipur