Additionally, assist with administrative duties, and other supportive roles (as required).

Main Job responsibility:
- Manage, process, and track customer orders to ensure accuracy, and timely arrival of online orders (customer account management).
- Actively involved in pre-sales & post-sales support which includes: answering questions (includes: product selection, usage, and troubleshooting), processing returns, order changes, delivery estimates, and other functions related to online orders.
- Documenting product issues, providing customer feedback and generate summarized reports to Product Managers and Operational Departments.
- Proactively manage and maintain high customer satisfaction & logistics metric scores for our online store and Marketplace Channels (Amazon, Flipkart,



JioMart, etc).
- Data entry/analysis and reporting to support Management team.
- Communicate and coordinating with other internal Operations, and working collaboratively with eCommerce Channel Managers & Marketing team.

Work Remotely
- No

Pay: ₹216,000.00 - ₹250,000.00 per year

Perks:
- Paid sick time

Education:
- Higher Secondary(12th Pass) (preferred)

Experience:
- Customer care : 1 year (required)

Language:
- English (required)

Location:
- Mumbai, Maharashtra (required)

Work Location: In person

📌 Customer Service Executive (Mumbai)
🏢 Kosmochem Private
📍 Mumbai