Industry: Customer Service (International Non-Voice Process)
Salary:Best in industry
Job Summary:
Key Responsibilities:
- Handle customer queries, complaints, and requests with accuracy and efficiency.
- Troubleshoot basic technical or product-related issues based on defined processes.
- Maintain high standards of service quality, response time, and customer satisfaction.
- Document customer interactions and update relevant systems/CRM tools promptly.
- Escalate complex cases to the appropriate teams as per SOP.
- Ensure adherence to SLAs, quality parameters, and compliance guidelines.
- Collaborate with cross-functional teams to resolve customer concerns.
- Contribute to process improvement initiatives and knowledge-base updates.
Required Skills & Qualifications:
- Excellent written communication skills with solid grammar and clarity.
- Excellent comprehension and articulation skills (essential)
- Ability to handle multiple chats simultaneously while maintaining quality.
- Strong problem-solving attitude and customer-centric mindset.
- Familiarity with CRM tools, ticketing systems, and chat platforms.
- Ability to work in rotational shifts (including day, night & morning shifts).
- Good typing speed and accuracy.
- Strong attention to detail and ability to follow SOPs.
Preferred Qualifications (Good to Have):
- Experience in travel industries.
- Knowledge of basic technical troubleshooting.
- Exposure to handling global customers (US, UK, AUS, etc.).
Pay: ₹400,000.00 - ₹600,000.00 per year
Benefits:
- Food provided
- Health insurance
- Paid sick time
- Provident Fund
Application Question(s):
- Are you comfortable with an on-site work setting?
- Are you comfortable commuting to the job's location?
- How many years of experince do you have in Customer Support?
- Your last drawn CTC (in lakhs per annum
📌 Customer Support Associate (Gurugram)
🏢 Moretasks Business Solution
📍 Gurugram
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