Job Title: Hotel Reservation Executive

Location: Manas Lifestyle Resort
- Igatpuri

Reports To: Reservations Manager

Position Overview:
Key Responsibilities:
- Reservation Management:
- Process and confirm bookings, modifications, and cancellations in accordance with hotel policies.
- Ensure accuracy of all reservations, including room types, rates, and special requests.
- Customer Service:
- Provide exceptional service to all guests, addressing inquiries and resolving any issues related to reservations.
- Assist guests with information regarding hotel facilities, services, and local attractions.
- Maintain a positive and professional demeanor at all times.
- Coordination and Communication:
- Liaise with other departments (e.g., front desk, housekeeping, sales) to ensure seamless guest experiences.
- Communicate effectively with team members to relay significant reservation details and special requests.
- Record Keeping and Reporting:
- Maintain accurate and up-to-date records of all reservations.
- Generate reports on reservation trends, occupancy rates,



and other relevant metrics.
- Assist in the preparation of forecasts and occupancy reports as needed.
- Sales and Upselling:
- Identify opportunities to upsell room categories, amenities, and packages.
- Promote special offers and loyalty programs to enhance guest experience and drive revenue.
- Technology and Systems:
- Utilize hotel reservation software and other related systems efficiently.
- Stay updated with system changes and enhancements.
- Compliance and Policies:
- Adhere to all hotel policies and procedures, including those related to reservations, cancellations, and privacy.
- Ensure compliance with health and safety regulations.

Qualifications:
- Education: High school diploma or equivalent; additional qualifications in hospitality management or related field preferred.
- Experience: Previous experience in hotel reservations, front desk, or customer service roles.
- Skills:
- Excellent communication an

📌 Reservation Executive (Igatpuri)
🏢 Manas Lifestyle Resort, Igatpuri
📍 Igatpuri