Job Description

Job Title: Education Sales Counselor / Inside Sales

Work Details
- Location: On-site, Santacruz, Mumbai (Head Office)
- Days: 6-day work week (one weekly off on a rolling basis)
- Timing: 10:00 AM – 7:00 PM

Role Overview
As a Domestic Inside Sales Executive, you will engage high-intent leads across India, guide parents through the purchase journey, and maximise lifetime value via strategic upselling and cross-selling. Based out of our Mumbai HQ (Santacruz), you’ll be part of a high-energy team that drives the company’s primary revenue engine.

Key Responsibilities
AreaWhat You’ll Do
Lead Engagement & Conversion
Call, WhatsApp, and email inbound leads; perform needs analysis; convert prospects to paying customers for flagship courses.
Upsell & Cross-Sell
Recommend advanced programs, bundles, and learning toys to existing users; achieve monthly revenue targets.
Product Mastery
Develop deep knowledge of pedagogy, outcomes, and success stories to deliver confident, consultative pitches.
Pipeline Management
Maintain accurate CRM records; track follow-ups,



deal stages, and daily call metrics for clear reporting.
Customer Experience
Provide empathetic, solution-oriented support; resolve queries and coordinate with support teams when needed.
Market Feedback Loop
Share insights with marketing, product, and activation teams to sharpen campaigns and user journeys.
Key Performance Indicators (KPIs)
- Daily Call Activity: Minimum 80–100 connected calls (current + follow-ups).
- Lead Conversion Rate: 15–20% of qualified leads converted to paying customers.
- Monthly Revenue Target: Achievement of assigned sales quota through enrollments.
- Follow-Up Discipline: 100% CRM updates, timely task completion, and zero lead leakage.
- Upsell / Cross-Sell Contribution: % of revenue from advanced programs or bundles.
- Customer Satisfaction: Positive feedback scores from parents post-enrollment.

Must-Have Qualifications
- Fluent English & Hindi; clear, engaging phone presen

📌 Education Sales Counselor (India)
🏢 h3 Technologies
📍 India