Key Responsibilities:
- Provide exceptional technical support through voice and chat, troubleshooting and resolving customer issues related to software and hardware.
- Utilize API knowledge to address technical inquiries and challenges.
- Effectively communicate with customers, offering solutions in a clear, professional, and empathetic manner.
- Maintain accurate and up-to-date technical documentation for internal use and customer reference.
- Collaborate with cross-functional teams to ensure seamless issue resolution and continuous service improvement.
- Utilize support tools, including Salesforce, Jira, and Zoom, to manage customer interactions and service requests.
- Demonstrate strong problem-solving skills and analytical thinking to identify root causes and deliver effective solutions.

Requirements:




- Minimum 3 years of experience in offshore voice and chat technical support.
- Solid understanding of basic software/hardware troubleshooting and API concepts.
- Proficient in using support tools such as Salesforce, Jira, and Zoom.
- Robust communication and interpersonal skills with a customer-focused approach.
- Excellent analytical and problem-solving skills.
- Strong adaptability and a willingness to learn new technologies.
- Ability to work permanent night shifts.

Experience:
- International voice process: 3 years (required)
- Ticketing tools: 2 years (required)

Shift availability:
- Night Shift (preferred)

Work Location: In person

📌 International Voice Process (Indore)
🏢 Webkorps Optimal Solutions
📍 Indore