Role Purpose

To establish and lead a Centre of Excellence (CoE) within the Credit function by creating a dedicated support structure (Credit + Technical), driving automation initiatives, enhancing operational efficiency, and enabling data-driven decision-making across the Credit ecosystem. This role will act as a strategic anchor for business-led projects, ensuring execution discipline, measurable outcomes, and pan-India adoption.

Key Responsibilities1. CoE Setup & Structural Alignment

Create and manage a dedicated support framework for Credit and Technical verticals aligned with Product and Business teams.
Act as a single point of contact (SPOC) for automation, process improvement, and transformation initiatives within Credit.
Build scalable processes and frameworks to standardize operations across regions.

2. Project Management & Execution

Drive end-to-end execution of automation and efficiency-enhancement projects.
Define transparent project timelines, milestones, and deliverables; ensure adherence through structured governance.
Partner with Product, Technology,



and Business teams to ensure seamless project rollout.

3. Automation & Process Improvement

Identify opportunity areas within Credit processes (e.g., underwriting, TAT reduction, policy adherence).
Translate business challenges into actionable automation / digitization initiatives.
Continuously assess process gaps and implement solutions for efficiency, accuracy, and scalability.

4. KPI Development & Performance Tracking

Develop and implement KPIs and measurement frameworks to track effectiveness of initiatives.
Ensure availability, accuracy, and consistency of data points across systems.
Monitor adoption across pan-India teams and drive corrective actions where required.

5. Adoption & Change Management

Drive organization-wide adoption of initiatives through structured communication and training.
Ensure consistent usage and behavioral alignment across regional teams.
Track adoption metrics and derive

📌 Lead-COE (India)
🏢 ABC - Aditya Birla Housing Finance
📍 India