o Drive branch operations in a manner that all the loans are processed and disbursed to customers within the stipulated TAT
o Ensure that all the branches receive completed files from the Credit team with customer collaterals (loan documents, agreements, KYC, credit verification, etc) within defined SLAs
o Ensure that the team has scrutinised all files for discrepancies and the necessary action is taken to complete the files
o Ensure optimization of resources and monitor over all end – to – end transaction queues
o Responsible for fund management and closure – post closure documentation for NOC processing
o Monitor timely dispatch of loan disbursal kits
o Manage both - internal & external audit of the branch, and take action on the finding and recommendations suggested
o Ensure regular review of processes is undertaken and potential risks are mitigated from time to time
o Liaise with other branches to learn their best practices and adopt them
o Recommend process level changes based on feedback received from the team, other supporting departments, external market trends
o Manage post disbursement documentation by conducting follow ups with stakeholders, reporting discrepancies to the Management and updating the system on a periodic basis
Performance
Parameters
o Drive process efficiency by meeting SLAs during transactions
o Ensure reduction in errors and minimum critical escalations
o Keep FTR% and Performance% in check
o Maintain the process quality and resolve errors in minimum TAT
o Keep a check on regulatory norms and ensure data is easily and accurately available to respond to audit queries
o Ensure Follow through on post disbursement processes within agreed TATs
o Review processes and user guidelines on a periodical basis and make/ recommend the necessary changes
Customer Management
o Engage with customers depending on the value or complexity of the case.
o Guide & support the collecti
📌 ABHFL - Branch Operations & Services Manager - Noida (India)
🏢 ABC - Aditya Birla Housing Finance
📍 India
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