About The Role

We’re looking for a detail-oriented, analytical, and customer-focused Onboarding Systems & Operations Specialist to design and optimize digital onboarding experiences that help customers realize value faster and drive long-term product adoption. In this role, you’ll combine systems expertise, operational excellence, and data-driven decision-making to create scalable onboarding journeys that empower customers through self-service and personalized engagement. Working across Customer Success, Operations, Product, and Marketing teams, you’ll help purpose-driven organizations accelerate outcomes while expanding the impact they create through technology.

Expected working hours are 1:00 PM–10:00 PM IST, with occasional flexibility to support collaboration during U.S. East Coast business hours

Work Location & Schedule

Work Location: Sky tech, Financial District, Hyderabad, India

Work Schedule

This role supports customers and stakeholders primarily during U.S. business hours.
Expected working hours are 1 PM to 10:00 PM IST,



with occasional flexibility required to support collaboration with U.S.-based teams and business needs.
Participation in after-hours support rotations and select holiday coverage may be required based on product, region, or business needs.

What You'll Do

Own and optimize digital onboarding platforms by administering, maintaining, and continuously improving onboarding systems, workflows, and customer experiences.
Build scalable customer journeys that guide recent customers, new users, and re-engagement audiences through onboarding milestones, training, and adoption activities that accelerate time-to-value.
Drive operational excellence by configuring and managing automated workflows, communications, milestone tracking, task management, and proactive engagement campaigns that enhance customer experiences while reducing manual effort.
Leverage data and insights to monitor customer engagement, product usage, and health indicators, identifyi

📌 Onboarding Systems (Hyderabad)
🏢 Blackbaud India
📍 Hyderabad