Role Overview

The ESAM Manager owns the Enterprise Software Asset Management and Corporate License Hosting service as a single 24x5 operation. The remit runs from the front of the funnel — unlisted software intake and due-diligence gating — through contract and renewal governance in Deal Radar, publisher relationships and licence-compliance risk, automated reclamation and cost avoidance, M&A; software integration, and the health of the floating-licence servers behind Corporate License Hosting. Software is the largest and most contract-sensitive category in the portfolio, and the client — not Astreya — is the licensee on every agreement, so the manager's core obligation is that no commitment, signature or compliance exposure is ever created outside the client's own authority.

The manager leads 14 people across three IST-anchored shifts, sitting on the EMEA window to overlap both the APAC handover and the start of the NAMER peak. The role sets shift structure and escalation paths, owns the service levels each shift is measured against,



and is the senior point of contact to the client's ESAM technical leads, procurement, finance and legal counterparts. Above the queue work, the manager is accountable for the commercial outcomes the service exists to produce: renewals landed on the 180-day timeline rather than as emergencies, licence positions pruned before they are renewed, and high-volume publishers moved off manual handling and onto automation.

Key Responsibilities

Team Leadership & 24x5 Shift Governance
Lead a 14-person team across the APAC, EMEA and NAMER shifts — three Level III shift leads, six Level II analysts and five Level I associates — owning structure, rota, capacity and succession.
Own shift handover discipline: define what must pass between shifts, hold the leads to it, and make sure nothing stalls in the gap between two windows.
Set objectives, run performance reviews, and build the progression path from Level I through to shift lead, including cross

📌 IT Compliance, Manager (Hyderabad)
🏢 Astreya
📍 Hyderabad