Company Description Phrapy Healthcare is a specialized provider focused on comprehensive recovery from musculoskeletal (MSK) injuries. The organization’s expert physiotherapists support individuals through every stage of recovery, from initial injury management to long-term rehabilitation. Phrapy emphasizes personalized care, clear guidance, and sustainable healing outcomes.

It offers a supportive environment where both care teams and support staff contribute to improved patient experiences. The company values professionalism, empathy, and continuous improvement in all aspects of service delivery.

Role Description The Receptionist Cum Telecaller is a full-time remote role responsible for managing inbound and outbound calls and providing a positive first point of contact for patients and clients. Day-to-day tasks include answering phone calls, directing inquiries to the appropriate team members, scheduling and confirming appointments, and providing basic information about services. The role also involves performing receptionist duties such as maintaining digital records, handling clerical tasks, and ensuring accurate documentation of patient details.

The person in this role will follow professional phone etiquette, respond to customer service requests,



and coordinate with physiotherapists and administrative staff to support smooth operations. Consistent, clear communication and a courteous, patient-focused approach are essential.

Qualifications

- Candidates should possess robust Phone Etiquette skills, including polite, clear, and professional call handling.
- Candidates should possess Receptionist Duties capabilities, such as managing inquiries, appointments, and front-line support activities.
- Candidates should possess Clerical Skills, including data entry, record maintenance, email handling, and basic office software use.
- Candidates should possess Communication skills, including fluent spoken and written English and the ability to convey information clearly and respectfully.
- Candidates should possess Customer Service skills, with a focus on empathy, patience, and problem-solving for patient and client needs.
- Additional beneficial qualifications include prior experience in a healthcare or wellness setting, familiarity with telecalling or call center processes, reliable internet connectivity for remote work, and the ability to work independently while following guidelines and protocols.

📌 Receptionist Cum Telecaller (India)
🏢 Phrapy Healthcare
📍 India