We are looking for an experienced Team Coach – Payment Posting to lead and mentor a team handling payment posting operations for US healthcare clients. The ideal candidate will have solid domain expertise in RCM, particularly in ERA/EOB posting, denial identification, and payment reconciliation, along with proven people-management and coaching skills to drive team performance, quality, and productivity.

Responsibilities
Supervise and coach a team of Payment Posting Associates/Executives to ensure accurate and timely posting of payments (ERA/EOB, patient payments, insurance payments).
Monitor daily production and quality metrics; provide real-time feedback and corrective coaching to team members.
Conduct regular one-on-ones, huddles, and refresher training sessions on payment posting guidelines, denial codes, and payer-specific rules.
Review and resolve escalations related to unapplied cash, discrepancies, underpayments, overpayments, and adjustments.




Oversee bank reconciliation activities — ensure daily/weekly reconciliation of deposits posted in the system against bank statements/lockbox reports, and resolve any variances promptly.
Guide the team on patient statement processing — ensure timely and accurate generation, review, and posting related to patient billing statements, and resolve patient-related payment discrepancies.
Manage credit balance resolution — ensure timely identification, review, and resolution of credit balances (overpayments) as per client and compliance guidelines, including coordination for refunds or adjustments where applicable.
Ensure adherence to client SLAs (Turnaround Time, Accuracy, Productivity) and compliance with HIPAA guidelines.
Perform root-cause analysis on recurring errors (including reconciliation mismatches and credit balance buildup) and implement process improvement measures.
Prepare and present daily/weekly/monthly performance reports (productivity, quality, attendance) to Operations Manager.
Identify training needs withi

📌 Payment Posting Team Coach (Ahmedabad)
🏢 EMPClaims
📍 Ahmedabad