About Us

Nirvasa is a rapid-growing digital healthcare platform committed to enhancing the overall well-being of individuals through a wide range of evidence-based health products and personalized treatment plans. By combining modern scientific research with expert guidance, Nirvasa aims to deliver safe, effective, and impactful healthcare solutions. We are dedicated to making premium healthcare accessible to all, empowering people to lead healthier, more fulfilling lives.

If you're passionate about working in a dynamic, innovative environment that prioritizes health and wellness, Nirvasa offers exciting career opportunities for you to grow and contribute to a greater mission.

Website : www.nirvasa.com

Linkedin : www.linkedin.com/company/nirvasa-healthcare/mycompany/

Roles And Responsibility

We are looking for an experienced and proactive Team Leader for our Call Centre division. The Team Leader will be responsible for overseeing the day-to-day operations of a team, ensuring that all targets are met while maintaining high performance, morale,



and adherence to service level agreements (SLAs). The ideal candidate should be well-versed in managing key operational metrics such as shrinkage, attrition, attendance, break management, and driving a results-oriented environment.

Key Responsibilities

Team Management:
Lead, manage, and motivate a team of agents to achieve performance targets and deliver excellent customer service.
Foster a positive team environment, encouraging collaboration, innovation, and personal growth.
Shrinkage and Attendance Management:
Monitor and manage shrinkage levels to ensure they are within acceptable limits.
Maintain accurate records of attendance, and ensure effective management of absenteeism.
Work closely with departments to ensure attendance policies are adhered to and identify any patterns that need addressing.
Attrition Management:
Implement strategies to reduce attrition by addressing root causes and improving employee engagement.

📌 Assistant Manager (Amritsar)
🏢 Nirvasa Ayurveda
📍 Amritsar