Key Responsibilities

* Manage end-to-end centre operations and ensure the smooth functioning of the office and student centre.
* Own the student experience by coordinating student queries, issue resolution, follow-ups, and operational support.
* Work closely with Academics, Sales, Finance, and HR to ensure seamless student onboarding and journey management.
* Maintain student data, centre MIS, trackers, attendance records, reports, and operational dashboards with accuracy.
* Oversee front office, facilities, housekeeping, seating, security, and overall workplace management.
* Coordinate with vendors and service providers for procurement, maintenance, and facility requirements.
* Monitor student feedback and identify opportunities to improve customer satisfaction and centre experience.
* Manage centre events, workshops, meetings, and other student engagement activities.
* Supervise support staff and ensure high standards of service and operational excellence.
* Share regular MIS and operational reports with leadership and ensure timely execution of key action items.

📌 Front Office Supervisor (Mumbai)
🏢 Zell Education
📍 Mumbai