Basic Details: Fill the required information about business, unit, location, position, reports to position and date of Updation of JD

Business

Health Insurance

Unit

Aditya Birla Health Insurance Company Ltd

Location

Thane , Mumbai

Poornata Position Number of the job

NA

Reports to: Poornata Position Number

NA

Poornata Position Title of the job

Team Member – Social Media

Reports to: Poornata Position Title

Team Leaders – Chat & Social Media - Contact Center

Function

Services Operations

Reports to: Function

Contact Center

Department

Contact Center

Reports to: Department

Contact Center

Designation of the Employee

Team Member – Social Media

Designation of the Manager

Team Leader - Chat & Social Media - Contact Center

Date of writing/Updation of JD

01-05-2026

Job Purpose: Write the purpose for which the job exists (in 2-3 lines)

The primary role of the Social Media Team Member is to manage customer interactions across social media platforms, respond to queries, provide product information,



and ensure high-quality digital customer engagement while

maintaining brand tone and service standards.

Dimensions: Mention quantitative or qualitative parameters that are relevant for the job and provide a better understanding of the scope and scale of the job.

Key Parameters For The Job

Strong written and verbal communication skills
Customer handling and response management on digital platforms
Familiarity with social media tools and CRM systems
Ability to multitask, prioritize, and manage time effectively
Customer-centric approach with adaptability to diverse audiences
Job Context & Major Challenges: Write the specific aspects of the job that provide a challenge (internal and external) to the jobholder in the context of the Business/Unit/Function/Department/Section

About The Health Insurance Industry –

While the current market sees more than 15 non-life players in the private space and 5 exclusive private players in the health insurance space

📌 Team Member (India)
🏢 Aditya Birla Health Insurance Company
📍 India