Quality Analyst (Navi Mumbai)

Quality Analyst (Navi Mumbai)

06 Sep
|
ACURA SOLUTIONS
|
Navi Mumbai

06 Sep

ACURA SOLUTIONS

Navi Mumbai

Key Responsibilities

Monitor and evaluate calls made by Virtual Relationship Managers (VRMs).

Ensure adherence to bank policies, compliance, and quality standards.

Guide VRMs on effective call closures and service protocols.

Ensure accurate and effective pitching of banking products and services.

Provide constructive feedback and coaching to improve team performance.

Collaborate with VRMs, supervisors, Product, and Cross-Sell teams.

Drive customer experience and service excellence within the VRM Centre.

Support customer acquisition initiatives, including HNI customer acquisition and referrals.

Contribute to business and customer engagement initiatives.

This job is provided by Shine.com

📌 Quality Analyst (Navi Mumbai)
🏢 ACURA SOLUTIONS
📍 Navi Mumbai

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